bdbegas Privacy Policy
This page explains what bdbegas does with the information you hand over, in the plainest wording we can manage. It covers the account, the payments, the app and the records we are expected to keep for players in Bangladesh.
Account records: what bdbegas stores when you register
When you open a bdbegas account we record your name, date of birth, mobile number, district and a hashed copy of your password. We also note the device you first registered on, so that a login from somewhere unexpected can be spotted later. Your player ID and verification status stay attached to those details.
We never store your bKash PIN or your Nagad PIN, and no member of the bdbegas team will ask for one. Anything you type into live chat is saved, so the next agent can read the earlier conversation instead of asking you to repeat it.
Payment data: how bKash, Nagad and bank records are handled
Every deposit and every withdrawal through bKash, Nagad, Rocket, Upay or a bank transfer creates a transaction record: the amount in ৳ (BDT), the sending wallet number, the reference ID and the time it landed. bdbegas uses those records to match your money to your account and to settle a dispute if one comes up.
Our payment desk sees the wallet number and the reference, not your wallet balance and not your PIN. Bank details you send for a withdrawal are held encrypted and shown masked in the app after the first payout.
App permissions: why the bdbegas APK asks for access
The bdbegas app (version 3.9.2, 52 MB, Android 8.0 and above) requests three permissions. Storage lets it save the update file and cached images. Network access lets it reach the game servers. Notifications are optional, and refusing them costs you no feature at all.
The app does not read your SMS, your contacts or your photo library. Players in Bangladesh often install the APK from our download page rather than a store, so it is worth saying plainly: if you uninstall the app later, the cached data goes with it.
KYC documents: who opens your NID file
Before your first withdrawal, bdbegas asks for one document: a National ID card, a passport or a driving licence. Only the verification desk opens that file, and a normal review takes about 6 hours. The image sits on a server that logs every viewing, so each time an agent opens it the session is recorded.
Your ID photo is never posted, sold or forwarded to a game provider. If a scan is unclear, the desk asks for a second copy inside live chat, never through an outside message.
Cookies and local storage: what sits on your phone
The bdbegas website sets a small number of cookies. There is a session cookie that keeps you signed in, a preference cookie for language and currency, and a security cookie that helps us notice a stolen login. None of them carry payment details.
Clearing your browser data signs you out and resets saved preferences, and nothing else changes. We do not run third-party advertising cookies on this site, and no cookie data from bdbegas is sold on.
Outside providers: the short list of who sees data
bdbegas shares limited data with four kinds of provider: the game studios behind the titles you open, the payment wallets named above, a fraud-checking service, and the hosting company that keeps the servers running. Each receives only what the job requires.
- Game studios receive a player ID and bet history, not your name or your NID.
- Wallet operators see the transaction they process, which is unavoidable for any deposit.
- The fraud service checks for duplicate accounts and stolen cards, using a mobile number and a device fingerprint.
- No advertiser receives a bdbegas customer list, and we do not sell one.
A lawful request from a Bangladeshi authority is answered through our compliance desk, which records what was asked for and what was handed over.
| Record | Why bdbegas keeps it | How long |
|---|---|---|
| Name, mobile number, district | Login, account recovery, payout checks in your own name | While the account stays open |
| Wallet and bank transaction records | Matching deposits, paying withdrawals, settling disputes | Held after closure where records must be kept |
| NID, passport or licence image | Age and identity check before the first withdrawal | With the verified profile |
| Live chat transcripts | Support history, so the next agent has context | Shorter window, then deleted |
| Device and login history | Security checks and duplicate account spotting | Short retention |
Retention: how long records stay in place
Transaction and KYC records stay for as long as your bdbegas account is open and for a set period afterwards, because a payment dispute or a legal check can arrive months later. Chat transcripts and device logs are held for a much shorter window and then deleted.
If you close the account, your profile details, saved preferences and marketing consent are removed. The financial records we must keep move into a restricted archive that support agents cannot browse.
Your requests: copy, correction or deletion
You can ask bdbegas for a copy of your data, for a correction to a misspelled name or an old number, or for deletion of whatever we are not required to hold. Start the request inside the account, because a message from a signed-out browser cannot be tied to you.
- Open live chat after you log inSigned-in chat proves who is asking, so the agent can act on the first reply instead of asking for proof.
- Say which request and which detailFor example: a copy of my data, or a correction to the name on my bdbegas profile.
- Wait for the chat confirmationA data copy is sent to the mobile number already registered on the account, never to a number you type in during the chat.
- Check the change landedA correction appears in your profile within the same session. Deletion is confirmed in writing in the chat thread.
Login security: how the account is protected
Passwords are stored as salted hashes, so no member of staff can read yours. Traffic between the app and our servers runs over an encrypted connection, and a payout above your daily limit triggers a second check. The minimum withdrawal of ৳600 goes only to a wallet or a bank account in your own name.
If you think someone else has your password, change it inside the app and open live chat. We freeze the bdbegas account while the login history is reviewed, then hand it back once a new password is set.
Under-18s and the age check
bdbegas is built for adults. Registration asks for a date of birth, and the KYC step confirms it against the document you send. An account found to belong to someone under 18 is closed, the balance goes back to the payment method used, and that mobile number is blocked from registering again.
A parent who finds a minor using a wallet to deposit can contact live chat and ask for the number to be blocked. We would rather close an account early than let it run.
Policy updates and how you hear about them
When this page changes, the new version goes live here and the date at the top moves with it. A change that affects what bdbegas collects, or who we pass it to, is also posted in the app notice area for a few days so it is hard to miss.
Using your account after an update means the revised policy applies. If you disagree with a change, close the account and ask for deletion of what we are not required to hold.
Reaching the right desk
Privacy questions go to the support team through 24/7 live chat, which is the quickest route and leaves a written record you can point back to. Ask for the privacy desk if the first agent cannot answer. We do not handle these requests by phone or by social media message, because neither can confirm who you are.
Keep your player ID ready. It shortens the search and lets the agent pull up the correct bdbegas record on the first reply.
Questions players send us about their data
Does bdbegas ever ask for my bKash PIN?
No. Registration, deposit and withdrawal all work with the wallet number and the transaction reference alone. Anyone who asks for your PIN while using the bdbegas name is not us. Report it in live chat and we will block the number.
Can I play without sending an ID document?
You can register and deposit, but the first withdrawal needs one KYC document: NID, passport or driving licence. Review usually takes about 6 hours, and the file is opened only by the verification desk.
What happens to my data if I stop playing?
Profile details, preferences and marketing consent are removed when you close a bdbegas account. Payment and verification records stay in a restricted archive for the period the law expects us to hold them.
Do game providers see my name or my number?
They do not. A studio receives a player ID and bet history so the round can be settled. Your name, mobile number and ID image stay with bdbegas.
How do I get a copy of my own data?
Open live chat from the signed-in account and ask for a data copy. It goes to the mobile number already on file, which keeps the file out of the wrong hands if someone else has your password.
Want to review the details we hold? Sign in and open your profile from the login page, or read how the bdbegas register step collects your first set of details.